Privacy Policy
1. About Us
This Privacy Policy applies to South Coast Fire Protection, Inc. (“Company,” “we,” “us,” or “our”), a fire protection services company located at 1908 South El Camino Real, San Clemente, California. We provide fire sprinkler, suppression, extinguisher, pump, hydrant, hose, backflow, underground, and design services to residential and commercial customers throughout Southern California.
2. Information We Collect
We may collect the following categories of personal information:
| Category | Examples | How Collected |
|---|---|---|
| Contact Information | Name, phone number, email address, mailing address | Website forms, phone calls, in-person |
| Service / Property Information | Property address, service location, system type, service history | Service requests, appointments, site visits |
| Communication Records | SMS message history, call logs, email correspondence | Direct communication with our team |
| Website Usage Data | IP address, browser type, pages visited, referring URL | Automatically via cookies and analytics tools |
| Business Information | Company name, billing information, contractor license details | Service agreements, invoices |
3. How We Use Your Information
We use the information we collect to:
- Schedule, confirm, and remind you of appointments
- Deliver service quotes, proposals, and follow-up communications
- Provide customer support and respond to service inquiries
- Send SMS/text notifications related to your service (see Section 7)
- Process invoices and service agreements
- Maintain records required by NFPA, OSHA, and local regulatory compliance
- Improve our services and website experience
- Comply with applicable laws and regulations
4. Legal Basis for Processing (California Residents – CCPA)
If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA). We collect and use your personal information based on your consent, contractual necessity (to provide services you requested), and our legitimate business interests. We do not sell personal information as defined under the CCPA.
California residents may request: (a) disclosure of the personal information we have collected about them; (b) deletion of personal information we hold; and (c) opt-out from any sale of personal information (which we do not engage in). To exercise these rights, contact us at Info@socofire.com or (949) 493-4604.
5. Sharing & Disclosure of Your Information
We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:
- Service Providers: Third-party vendors who assist us in operating our business (e.g., scheduling software, CRM platforms, PDF generation, communication tools). These vendors are contractually obligated to protect your data and use it only for the services they provide to us.
- Legal Requirements: When required by law, court order, or government authority.
- Business Transfers: In connection with a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction.
- Safety: Where disclosure is necessary to protect the rights, property, or safety of South Coast Fire Protection, our customers, or others.
We will never share your phone number or SMS opt-in data with third parties for their own marketing purposes.
6. Data Retention
We retain your personal information for as long as necessary to provide our services, maintain required regulatory records, resolve disputes, and enforce our agreements. Service and compliance records may be retained for a minimum of 5 years in accordance with industry and legal requirements. SMS communication records are retained in accordance with carrier and A2P 10DLC compliance standards.
7. SMS / Text Messaging Policy
South Coast Fire Protection operates an A2P (Application-to-Person) SMS messaging program to communicate with customers regarding appointments, quotes, service updates, and support. The following apply to our SMS program:
- Consent: You consent to receive SMS messages by providing your phone number through our website, by phone, or by initiating contact with us. Consent is not a condition of service.
- Message Types: Appointment reminders, scheduling confirmations, service status updates, quote delivery, and follow-up communications.
- Opt-Out: Reply STOP at any time to unsubscribe. You will receive a single confirmation and no further messages.
- Help: Reply HELP for assistance, or contact us at (949) 493-4604.
- Rates: Message and data rates may apply per your carrier plan.
- No Third-Party Sharing: Your phone number and SMS consent data will not be shared with or sold to any third parties for their marketing purposes.
8. Cookies & Website Tracking
Our website at socofire.com may use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. You may control cookie settings through your browser preferences. Disabling cookies may affect certain features of our website. We may use analytics services (such as Google Analytics) to understand how visitors use our site. These services may collect usage data subject to their own privacy policies.
9. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We encourage you to use secure connections when communicating sensitive information.
10. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately at Info@socofire.com and we will promptly delete such information.
11. Links to Third-Party Sites
Our website may contain links to third-party websites (e.g., NFPA, CALSAFE). We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. When we make material changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy regularly. Continued use of our services following any updates constitutes your acceptance of the revised policy.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
- South Coast Fire Protection, Inc.
- 1908 South El Camino Real, San Clemente, CA
- (949) 493-4604
- Info@socofire.com
- socofire.com
