1. Company Information

These Terms & Conditions govern text message communications sent by South Coast Fire Protection, Inc. (“Company,” “we,” “us,” or “our”), located at 1908 South El Camino Real, San Clemente, CA. You may reach us at (949) 493-4604 or Info@socofire.com.

2. Program Description

South Coast Fire Protection uses SMS/text messaging to communicate with customers and prospective customers for the following purposes:

• Appointment scheduling and appointment reminders
• Service request updates and job status notifications
• Quote delivery and follow-up communications
• Customer support and general service inquiries
• Renewal reminders and inspection notifications

Message frequency will vary based on service activity. We will not send promotional or marketing messages unrelated to your active service relationship with us.

3. How We Obtain Your Consent

Your consent to receive SMS messages from South Coast Fire Protection may be obtained through any of the following channels:

• Submitting a contact form or service request form on our website at socofire.com
• Calling our office and providing your phone number to a representative
• Requesting a quote or scheduling an appointment with our team
• Initiating an SMS conversation directly with our business number
• Verbally or in writing during an on-site service visit

By providing your phone number through any of these methods, you expressly consent to receive text messages related to the service interaction you initiated.

4. Message & Data Rates

Message and data rates may apply depending on your mobile carrier and plan. South Coast Fire Protection does not charge for text messages; however, standard carrier rates may apply. Contact your mobile provider for details on your messaging plan.

5. How to Opt Out

You may opt out of receiving SMS messages from South Coast Fire Protection at any time by replying STOP to any text message we send. After sending STOP, you will receive one final confirmation message and will not receive further SMS communications unless you re-enroll.

You may also opt out by contacting us directly at (949) 493-4604 or Info@socofire.com and requesting removal from our messaging list.

6. How to Get Help

To request additional information or assistance regarding our SMS program, reply HELP to any of our text messages, or contact us at:

• Phone: (949) 493-4604
• Email: Info@socofire.com
• Address: 1908 South El Camino Real, San Clemente, CA

7. Supported Carriers

Our SMS program is supported by most major U.S. wireless carriers, including but not limited to AT&T, Verizon, T-Mobile, Sprint, and Metro PCS. Carrier availability is not guaranteed for all networks. South Coast Fire Protection is not responsible for delayed or undelivered messages due to carrier or network issues.

8. Privacy of Your Information

We respect your privacy. Your phone number and any personal information provided will be used solely for the purpose of servicing your account and communicating with you about your fire protection needs. We do not sell, rent, or share your phone number with third parties for marketing purposes. Please refer to our Privacy Policy for complete details on how we collect, use, and protect your information.

9. Limitation of Liability

South Coast Fire Protection makes reasonable efforts to ensure timely and accurate delivery of SMS messages. However, we are not liable for any delays, non-delivery, or errors in SMS communications caused by factors outside our control, including but not limited to wireless carrier outages, network disruptions, or incorrect phone numbers provided by the user.

10. Changes to These Terms

We reserve the right to update or modify these SMS Terms & Conditions at any time. Changes will be posted on our website at socofire.com. Continued use of our SMS communication service following any updates constitutes your acceptance of the revised terms.

11. Contact Us

If you have any questions about these Terms & Conditions or our SMS communications program, please contact us:

• South Coast Fire Protection, Inc.
• 1908 South El Camino Real, San Clemente, CA
• (949) 493-4604
• Info@socofire.com
• socofire.com